Now, busy customers can use Spanish commands to check balances and make transfers between accounts from their mobile phones.
Wells Fargo New Text Banking Service in Spanish
“Our convenient Text Banking service (Text Banking) now offers customers the option of making certain account transactions in Spanish through their mobile phones. Through simple and secure text queries, Text Banking (Text Banking) is the fastest and easiest way for customers to get a global view of their accounts,” explained Brett Pitts, Director of Product Management for Digital Channels Group at Wells Fargo. “We are proud to allow even more customers to access their account information in ways that best suit their changing needs and preferences. Text banking (Text Banking) is convenient, and customers say it fits their busy lifestyles well.”
According to Pew Research, Hispanic customers in the U.S.A. and the U.S.-Mexico border. The U.S. is adopting mobile technology much faster than other demographic segments. As the fastest growing demographic group in the U.S. increasingly uses mobile phones and tablets, it makes sense to offer digital experiences that are convenient, relevant and meaningful to those customers.
“Our commitment is to provide every customer with an excellent experience, whether they come to a branch, call us on the phone or log in from their phones or computers,” Pitts added. “For our Spanish-speaking customers, that may mean accessing some banking services in Spanish. Our desire is to provide an excellent experience, no matter what medium they use to reach us. The launch of Spanish-language Text Banking (Text Banking) is another way for us to meet customer needs.
INSCRIPTION AND USE
First, customers must activate the service at wf.com/text from a mobile phone with Internet access and provide your mobile phone number. You will quickly receive a “welcome” text message from Wells Fargo with instructions on how to use the service.
Once registered, banking services are easy to access. They should send a text message to 93557 (the shortcode equivalent to “WELLS” on traditional keypads). Customers can send a text message with the word “CMD” to get a complete list of Wells Fargo’s Text Banking commands (Text Banking).
- “ALL SAL” (“get all balances”): automatically displays current available balances in a text message.
- “VEN” determines credit card payment information for Wells Fargo.
- “ACC” shows if a check is deposited.
- “CAJ” Along with the city and state of the customer, or their zip code (e.g. “CAJ 94118” or “CAJ San Diego CA”), provides a list of nearby Wells Fargo ATMs.
After sending the first text message, the customer can save the text number 93557 in the mobile phone address book to further speed up the process next time.
Text Banking (Text Banking) is a free service from Wells Fargo, but text messaging and Internet access charges from your mobile phone company may apply.
Secure Text Banking Service (Text Banking) from Wells Fargo Mobile
Wells Fargo Mobile’s Text Banking service (Text Banking) is secure. It refers to customer accounts only by nicknames; therefore, it is not necessary to enter account numbers, passwords, or other personal information. Mobile Banking is covered by our Guaranteed Internet Security. Visit the site of Guaranteed Internet Safety from Wells Fargo for more information.
Access to account information from anywhere adds protection for customers when it comes to fraud prevention and detection. Text Banking (Text Banking) for mobile devices allows customers to review whether unusual activities were recorded in their accounts at any time and take quick action, if necessary.
For more information on how customers can protect themselves, visit the Fraud Information Center by Wells Fargo. Customers are reminded never to disclose their personal information, such as account numbers, passwords, or any combination of confidential information by text message. Customers should use legitimate sources to verify contact information, including the following:
- Write https://www.wellsfargo.com/spanish/ in your web browser and click on the “Contact Us” link.
- Call 1-800-869-3557 (dial 9 for care in Spanish) to contact Wells Fargo Customer Service.
- Search for official contact information on the customer’s printed or Internet bank statements.
- Confirm the phone number against the phone number on the back of your ATM, debit or credit card.
About Wells Fargo
Wells Fargo & Company (NYSE:WFC) is a diversified community-based financial services company with national coverage and assets totaling $1.6 billion. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investment, mortgage and commercial and consumer finance services through more than 9,000 branches, 12,500 ATMs and the Internet (wellsfargo.com and wellsfargo.com/english), and has offices in 36 countries to support customers doing business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three U.S. households. In 2014, Wells Fargo & Company ranked 29th among the largest companies in the U.S. that produce the magazine Fortune. Wells Fargo’s vision is to meet the financial needs of all of our customers and help them achieve financial success.